These terms are an agreement between you and FlowPlanner ("we") about using FlowPlanner. By creating an account you accept them. If you accept on behalf of a business, you confirm you may bind it.
1. Your account
Give a real name and an email address you can receive mail at, keep your password to yourself, and tell us at info@3sm.co.za if you think someone else has used your account. You're responsible for what happens under your account and under any agent tokens you create.
2. The trial
Every new account gets a free 30-day trial for up to 3 people and 3 projects. When it ends, your projects become read-only until you choose a licence. Nothing is deleted.
3. Licences and payment
A licence belongs to the account that pays for it and covers the teams that account runs. Prices are on our home page; Enterprise is priced by agreement. We invoice monthly in advance and you pay by EFT within 7 days.
If payment is late, the licence has a grace period of 7 days. After that, the teams it covers are locked until it is paid: nobody can open them, but nothing is deleted. We'll give you 30 days' notice of any price change.
4. Cancelling
You can cancel at any time by writing to us; the licence runs to the end of the month you've paid for. We can close an account that breaks these terms, with notice where the breach can be fixed. Ask us to and we'll delete your content after your account closes, as our privacy policy describes.
5. Your content
What you put in FlowPlanner stays yours. You let us store, copy and display it only to run the service for you and the people you share it with. Team owners decide who can see and change each project.
This includes documents you attach to tasks. Everyone who can open the project can open and download them, so only attach files you have the right to share with those people. Your licence sets how much document storage you have, how many documents a task can hold and how big one can be; at the limit, remove some or ask us about a bigger licence.
6. Fair use
Don't use FlowPlanner to break the law, to store content you have no right to, to upload files meant to harm someone's device, to send spam through invites, to probe or overload our systems, or to get at other people's teams. Automated access is allowed through agent tokens and the mm tool, not by scraping the app.
7. Availability
We work to keep FlowPlanner running and back it up every night, but we can't promise it will never be unavailable. Updates normally happen without interrupting you; when planned maintenance needs a break, we'll say so in advance where we can. If the server runs short of space, attaching new documents may pause until there is room; everything else keeps working.
8. Liability
FlowPlanner is provided as it is. As far as the law allows, we aren't liable for indirect or consequential loss, such as lost profits, and our total liability to you is limited to what you paid us in the three months before the claim. Nothing in these terms limits rights you have under the Consumer Protection Act that cannot be limited.
9. Changes to these terms
We'll email account holders at least 30 days before a material change takes effect. If you keep using FlowPlanner after that, the new terms apply.
10. Law and disputes
These terms are governed by South African law. If we disagree, we'll first try to sort it out together; if we can't, the courts of Western Cape have jurisdiction.